Order Changes & Cancellations

Contact PMHOURS as soon as possible if an address, quantity or order detail is wrong.

Before fulfilment

We will try to update or cancel an order before fulfilment begins. A request is not confirmed until PMHOURS replies in writing.

After fulfilment begins

Once an order has entered processing or been dispatched, an address or item change may no longer be possible. If delivery fails because the checkout address was incorrect, additional carrier or reshipping costs may apply where permitted by law.

Already dispatched?

Wait for delivery and contact us about the 30-night trial, or follow any carrier options shown in the tracking page. Do not refuse or redirect a parcel without contacting support first.